Community Health Systems Team Lead, Intake in Nashville, Tennessee
*PPS office location has moved to Antioch, TN
Summary: Performsadministrative functions to support the Professional Fee Billing departmentincluding gathering, organizing and maintaining logs of documents received fromclinics, third party vendors and communicating with facilities.
Essential Dutiesand Responsibilities: Include the following . Other duties may be assigned.
Prepares month endreports for leadership for facility meetings
Oversee organizing andcreation of batches of patient demographic information and/or charges receivedfrom facilities or clinics via email, fax or Federal Express
Acts as a liaison forreceipt of demographic and/or charges via shared folder, and CHSFTP sites
Monitors Work Flowsoftware for incoming and outgoing work. Periodically reporting to managementwork queue status
Communicates regularlywith facilities, clinics, and management regarding discrepancies or missinginformation necessary to complete batches
Prints face sheets,dictations, patient logs and other documentation needed for batches to becompleted in Work Flow software.
Escalates the inabilityto obtain documents from clinics in a timely manner
Maintains tracking logof correspondence received from facilities or clinics and tracks batchesbetween departments for manual sites
Serves as subjectmatter expert for Intake staff.
Assists in requestingand maintaining user access to various systems needed to retrieve and/or uploaddocuments and/or charts needed to complete processing of batches
Participate in theprocess of interviewing and selecting candidates within the Peer Interviewingprocess
Assists in researching, identifying, and rectifying any circumstancesaffecting delayed processing of batches
Assists supervisor in accurately and completely documenting allcommunications, training, and other transactions between the clinic staff andPPS
Demonstrates a positive and professional demeanor in all interactionswith clinic employees, corporate personnel and other associates
Identifies opportunities for improvement within the clinic operations aswell as CBO work flow processes
Performs other tasksas necessary
SupervisoryResponsibilities: This job has no supervisory responsibilities
Competencies: Toperform the job successfully, an individual should demonstrate the followingcompetencies:
Analytical-Collects and researches data; Uses intuition and experience to complement data
Customer Service- Responds promptly to customer needs
InterpersonalSkills- Maintains confidentiality ofall patient information and company documents
Oral Communication- Listens and gets clarification; Responds well toquestions
WrittenCommunication- Able to read andinterpret written information
Professionalism- Approaches others in a tactful manner; Treatsothers with respect and consideration regardless of their status or position
Quality- Demonstrates accuracy and thoroughness
Quantity- Meets productivity standards
Adaptability- Adapts to changes in the work environment
Attendance/Punctuality- Is consistently at work and on time
Qualifications: To perform this job successfully, an individual mustbe able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.
Education and/orExperience Preferred: High school diploma or general education degree (GED);1 years of experience with insurance billing requirements and account follow upprocedures; or equivalent combination of education and experience.
LanguageSkills: Ability to read and comprehend simple instructions,short correspondence, and memos. Abilityto write simple correspondence. Abilityto effectively present information in one-on-one and small group situations.
Reasoning Ability: Abilityto apply common sense understanding to carry out detailed written or oralinstructions. Ability to deal withproblems involving a few concrete variables in standardized situations.
ComputerSkills: To perform this job successfully, an individual musthave knowledge of general computer applications, including Excel andkeyboarding experience, and practice management systems.
PhysicalDemands: The physical demands described here are representativeof those that must be met by an employee to successfully perform the essentialfunctions of this job. While performing the duties of this Job, the employee isregularly required to sit; use hands to finger, handle, or feel and talk orhear. The employee is occasionally required to reach with hands and arms andstoop, kneel, crouch, or crawl. The employee must occasionally lift and/or moveup to 10 pounds. Specific vision abilities required by this job include closevision, distance vision and ability to adjust focus.
Job: Business Office Support
Requisition ID: 1732626