Community Health Systems Patient Relations, Coordinator in Petersburg, Virginia
The Patient Relations Coordinator is responsible for the formation of initiatives and development of all aspects of a responsive and dynamic customer service program for the medical center and facilities. The Coordinator is responsible to managing all patient and family complaints in accordance with CMS and hospital regulations. The Coordinator works in partnership with, and reports to the Director of Patient Experience.
Bachelor s degree with human services program management experience required. Master s Degree in Social Work or a human services field is preferred.
A minimum of 5 years experience designing and implementing programs, policies and services in a health care organization; proven expertise in crisis management.
LCSW or appropriate state licensure or accreditation commensurate with education and/or experience preferred.
Job: Hospital Administration
Organization: Southside Regional Medical Center
Requisition ID: 1756089