Community Health Systems Manager - Collections (A/R) in Sarasota, Florida


Summary: Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement, maximize cash flow, and reduce aging accounts receivable.

Essential Duties and Responsibilities:

  1. Ensures compliance with state and federal laws and regulations.

  2. Maintains a thorough understanding of health insurance and government programs, where necessary.

  3. Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.

  4. Monitors collection processes to determine cash flow improvement opportunities.

  5. Manages the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors.

  6. Works with Collections Supervisor to identify department training needs for system education, industry updates and changes in collection processes and protocols.

  7. Works with Collections Supervisors and staff to ensure that employee productivity and quality meets standards.

  8. Manages workflow, employee productivity, and collection efforts for assigned team

  9. Ability to perform all other duties as assigned or requested



  1. Communication – communicate clearly and concisely, verbally and inwriting; utilize appropriate method/tool to communicate with other departmentsas necessary

  2. --{PS..0}Interpersonal skills - able to work effectively with other employees andexternal parties

  3. Policies & Procedures - demonstrate knowledge and understanding oforganizational policies, procedures and systems; ensure confidentiality of allpatient accounts by following HIPAA guidelines

  4. --{PS..1}Performance – maintain performance standards that ensure the departmentis operating at peak proficiency and that established goals are consistentlybeing met

  5. Time management and organization - perform work under tight guidelines,must be detail oriented and well organized. Ability to prioritize and controlworkload.

  6. --{PS..2}Demonstrated critical thinking, creativity, problem solving anddecision-making skills

  7. Basic skills - able to perform basic mathematical calculations, balanceand reconcile figures, punctuate properly, spell correctly and transcribeaccurately

  8. --{PS..3}Advanced knowledge of CPT and ICD-9 codes

  9. Advanced knowledge of UB-04 and Explanation of Benefits (EOB)interpretation

  10. --{PS..4}Advanced knowledge of insurance collections and insurance terminology

  11. Advanced knowledge of healthcare accounts receivable


· --{PS..5}Ability to define problems, collect data, establish facts, and drawvalid conclusions. Ability to interpret an extensive variety of technicalinstructions in mathematical or diagram form and deal with several abstract andconcrete variables.


· To perform this job successfully, an individual should have knowledge ofWord Processing software, Spreadsheet software and E-mail software

Certificatesand Licenses:

· --{PS..6}AAHAM - CRCS or HFMA CPAT Preferred

SupervisoryResponsibilities: None


· Bachelor's degree (B.S. or B.A.) from four-year college or University.In addition, Master s degree (M.S. or M.A.) and/or six to eight years relatedexperience.

Job: Business Office Support

Organization: Shared Services Center - Sarasota

Location: FL-Sarasota

Requisition ID: 1758766