Community Health Systems Education Manager/Patient Financial Services in Brentwood, Tennessee

Description:

JOB SUMMARY:

This position is responsible for training and documentationof Quorum Health corporate and hospital employees on PFS policies andprocedures and Patient Accounting system applications.

**Extensive TravelRequired.

KEY JOB RESPONSIBILITIES:

  • Update and create all Patient Financial Services policiesand procedures.

  • Update/Maintain the Patient Financial Services intranet sitewith all revised documents, conference calls and any other necessary PFScommunication.

  • Develop and maintain a training database to be implementedthroughout the hospitals and PFS.

  • Develop Advanced Learning Center lessons.

  • Develop and maintain a training program both at thecorporate level and hospital level.

  • Schedule and coordinate monthly training conference calls.

  • Train new hospital acquisition staff on standard practices,policies and procedures.

  • Train hospital staff or corporate staff on all Medhost orEpic applications.

  • Train newly converted Medhost or Epic hospitals on any PFSfunction. This will include but is not limited to Charge Estimator, Payor logs,Insurance Eligibility .

  • Prepare presentations for any company wide meetings.

  • Work with all Quorum Health internal departments on any PFStraining.

  • Work with the corporate compliance team on allFSA s(Facility Self Audits)administeredto the hospitals.

  • Distribute Federal Poverty Guidelines to all hospitals andupdate the PFS intranet site (updated Jan. or Feb. each year).

  • Distribute Medicare Benefit information to all hospitals andupdate the PFS intranet site (updated Nov. each year).

  • Identification and collection of information pertaining tosystem utilization.

  • Assist with review or setup of table files in Medhost orEpic system.

  • Assist VP of PFS with any other projects/audits as assignedor needed.

  • Responsible for the administrative aspects of leading thedepartment/team to include budgeting, time approvals, staff evaluations andexpense approvals.

SUPERVISION PROVIDED BY THIS POSITION TITLE:

No direct supervisory responsibilities at this time. Thiscould change in the future with Patient Accounting system changes to Epic.

EDUCATION/TRAINING

College degree preferred or 10 plus years in training in ahealthcare setting desired.

Qualifications

EXPERIENCE:

  • Knowledge of Medhost, McKesson, Cerner and Epic systems aplus.

  • Proficient computer skills including all Microsoft Officefunctions.

  • Minimum of 10 years working in a hospital business officeenvironment preferred.

  • Must possess very strong written, verbal and listeningcommunication skills.

  • Strong presentation and public speaking abilities.

  • Excellent inter-personal skills.

  • Experience with web training is a plus.

  • Ability to maintain confidentiality and sensitiveinformation.

KNOWLEDGE/SKILLS/ABILITIES:

  • Analytical - Synthesizes complex or diverse information;Collects and researches data; Uses intuition and experience to complement data;Designs work flows and procedures.

  • Problem Solving - Identifies and resolves problems in atimely manner; Gathers and analyzes information skillfully; Developsalternative solutions; Works well in group problem solving situations; Usesreason even when dealing with emotional topics.

  • Oral Communication - Speaks clearly and persuasively inpositive or negative situations; listens and gets clarification; Responds wellto questions; Demonstrates group presentation skills; Participates in meetings.

  • Written Communication - Writes clearly and informatively;Edits work for spelling and grammar; Varies writing style to meet needs;Presents numerical data effectively; Able to read and interpret writteninformation.

  • Quality - Demonstrates accuracy and thoroughness; Looks forways to improve and promote quality; Applies feedback to improve performance;Monitors own work to ensure quality.

  • Character - Demonstrates unquestionable integrity in everyaspect of work and dealing with others; Consistently models desired behaviorsand values established by the company; Respects diversity of perspective indiscussions and demonstrates an inclusive style; Demonstrates concerns for jobsafety for self and others.

  • Organizational Support - Follows policies and procedures;Completes administrative tasks correctly and on time; supports organization'sgoals and values; Supports affirmative action and respects diversity.

  • Dependability - Follows instructions, responds to managementdirection; Takes responsibility for own actions; Keeps commitments; Commits tolong hours of work when necessary to reach goals; Completes tasks on time ornotifies appropriate person with an alternate plan.

  • Administrative Management - Continuously managesadministrative functions to ensure quality and timeliness, manages accurate andtimely activity and performance reports.

Extensive travelrequired.

Job: Administration

Organization: QHC

Location: TN-Brentwood

Requisition ID: 1821346