Community Health Systems Customer Service Specialist-Part Time in Fort Smith, Arkansas



  • Communicates with all parties in a professional manner and provides explanations regarding the account(s)

  • Analyze patient accounts for complete insurance information to ensure the filing of insurance is correct

  • Contact patients regarding payment arrangements on balance due accounts

  • Perform collections calls and send collection notices on a systematic basis as accounts are resolved by review date(s)

  • Answer incoming calls within company established guidelines to provide prompt and courteous service to callers

  • Assist callers and or walk ins with questions on accounts either from the patient, payor or attorney

  • Review accounts involved in third party liability to ensure liens and probates are filed and updated

  • Serve as a resource to assist patients with financial assistance options

· Handles all incoming phone calls and daily correspondence

· Works daily DAR follow-up report thoroughly and completed by end of day

· Works daily correspondence thoroughly as well as notifying appropriate staff member of any problematic issues

· Updates DAR and PULSE of any changes

· Ensures UB92 and EOB match and all information is correct.

· Adheres to compliance and billing policy and procedures as well as Federal and State

· Submits hard copy claims daily to secondary insurances with proper documentation in DAR.

· Works Medicare Crossover report documenting DAR, appropriate billed status and F/C

  • Process mail daily and documents information in ClaimIQ regarding contents such as medical records requested or accident information needed

  • Maintain work queue in ClaimIQ daily to ensure timely follow up

  • Research account specifics to complete necessary follow up actions

  • Documents timely, complete and accurate actions in ClaimIQ/DAR

  • Attend in-services, education sessions and department meetings as scheduled

  • Performs other duties as assigned



· High school diploma or equivalent

· Working knowledge of the revenue cycle

· Working knowledge of medical terminology and/or insurance claim filing experience

· Detail oriented, analytical and ability to problem solve

· Excellent written and oral communication skills

· Working knowledge of Microsoft Word and Excel or equivalent

Job: Credit & Collection

Organization: Shared Services Center - Fort Smith

Location: AR-Fort Smith

Requisition ID: 1840454

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment.