Community Health Systems Technical Analyst in Fort Smith, Arkansas


Summary: The IT Technical Analyst position will support our Shared Services Center and client hospitals around the country for a wide variety of business-critical hardware systems by providing top-notch support to our IT infrastructure and associate users.

Essential Duties and Responsibilities: (List in order of importance or percentage of time spent on the particular responsibility. High to Low)

  1. --{PS..0}Determine barriers and formulate options and/or needs to establish priorities in meeting technical support goals and service level expectations. (30)

  2. --{PS..1}Provide troubleshooting and problem resolution for Windows 7 Pro based systems , printers, and other peripherals and maintain functional documentation of system issues. (20)

  3. --{PS..2}Develop and maintain a broad knowledge of business-critical user applications used as the backbone of the Revenue Cycle at Shared Services Center and the hospitals we support. (20)

  4. --{PS..3}Maintain strong understanding of a client/server enterprise environment and use knowledge to make operational and strategic recommendations to achieve IT and Shared Services Center goals. (10)

  5. --{PS..4}Communicate with corporate IT in a manner that will move our Infrastructure Team forward in problem and incident resolution. (10)

  6. --{PS..5}Provide Network Security support and assist with implementation and/or adherence to local and corporate security policies and procedures. (10)




Required Education: Associates Degree in Information Technology or Equivalent

Preferred Education: Bachelor of Science in Information Technology or Equivalent

Required Experience: 0-1 years of supporting an enterprise workstation environment

Preferred Experience: 1-3 years of supporting an enterprise workstation environment

Required License/Registration/Certification: None

Preferred License/Registration/Certification: Microsoft MTA or MCSA, A

Computer Skills Required: Typing proficiency, basic understanding of networking (client/server/cabling, etc.), MS Office Suite of applications

Physical Demands: Must be able to lift 20-25lbs throughout the day.

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

The Employee is required to read, review, prepare and analyze written data and figures, using a pc or similar and should possess visual acuity.

The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.

The Employee is not substantially exposed to adverse environmental conditions and therefore job functions are typically performed under conditions such as those found in general office or administrative work.

This is a Safety Sensitive Position.

Job: Credit & Collection

Organization: Shared Services Center - Fort Smith

Location: AR-Fort Smith

Requisition ID: 1811528