Community Health Systems Regional Director of Provider Relations in Franklin, Tennessee


Community Health Systems("CHSPSC, LLC") is one of the leading operators of general acute carehospitals. The organization's affiliates own, operate, or lease more than 100hospitals in 20 states, with an aggregate of approximately 21,000 licensedbeds. The consolidated organization owns and leases community hospitals thatoffer quality, cost-effective healthcare including a range of inpatient medicaland surgical services, outpatient treatment and skilled nursing care. Inover 60 percent of the markets served, CHS-affiliated hospitals are the soleprovider of healthcare services.

CHSPSC, LLC seeks a Regional Director, Provider Relations for its Franklin, TN, headquarters Access Center Services team.

Regional Director of Provider Relations will engage closelywith corporate, market, and local hospital leadership teams to strategize andachieve volume growth. This will be accomplished by supporting the localDirectors of Professional Outreach, Director of Clinical Outreach and EMSRelations team members in their efforts to execute strategy, develop strongerreferral patterns and improve satisfaction among providers.

EssentialDuties and Responsibilities:

  • EnsureDPO field activities are aligned with each hospital s strategic businessobjectives.

  • Operationalizethe fundamentals of a successful provider relations and outreach program bytraining the teams on how to engage in: strategic planning/execution, data analysis,development of market outreach plans of action, physician on-boarding, fieldrides, coaching reports, and consistent communication with team members andhospital/market leadership.

  • Assistwith the hiring, training, and ongoing leadership of an enterprise-wideprovider relations team.

  • Assistin the deployment of Access Command Center (transfer center and bed management)operations for the market as a strategic growth tactic.

  • Routinelyengage all potential customer facing stakeholders to coordinate providerrelations and outreach efforts based on service line development and growthopportunities by market.

  • Identifyin-migration and patient retention barriers within target markets includingwhich ED admissions came from SSAs and where do we have alignment.

  • Assistdivision and hospital leadership in maturing a culture around market strategy,service line alignment and outreach growth with all stakeholders.

  • Assistin the mentoring of local service line, provider relations and EMS champions toimprove in-migration of patients and leverage the size and scale of CHS in themarket.

  • Developstandardized metrics for all provider relations representativesenterprise-wide.

  • Collaboratewith the CEOs and PPS to force rank a physician target list in order to maximizegrowth potential.

  • Createa “Quick Win & Opportunities report for provider relations, based onmarket intel.

  • Collaboratewith PPS to provide a high touch, high quality physician onboarding andsustainment model to improve physician satisfaction and retention.


Industry Knowledge

  • Knowledgeof the operations of an acute care facility, with particular emphasis onbusiness development and hub and spoke models

  • Knowledgeof current healthcare drivers and competitive physician sales strategy

  • Knowledgeof relevant metrics used to identify regional growth opportunities

  • ·Knowledgeof how to speak to regional stakeholders including non-CHS hospitals and ruralphysicians about their challenges and goals

Operational Decision Making

  • Plan,organize, and lead.

  • Exerciseinitiative, good judgment, and excellent problem solving skills.

  • Emotionalintelligence in order to understandhowto bridge the business and customer requirements

  • Abilityto identify operational gaps and develop strategies to overcome them, createsynergy with various stakeholders.


  • Theability to operationalize provider relations and outreach program strategies tomaturity.

  • Collaboratewith individuals and groups to create a shared vision, goals and objectives,and action plans.

  • Establishand maintain effective relationships with a range of stakeholders includingfront line staff, department level leadership, hospital administration, medicalstaff, division leadership, and community constituents.

  • Provideleadership and direction in determining and accessing needed data and ensureongoing reporting of identified metrics – create a culture of accountability.

  • Abilityto coach and mentor individuals.

RequiredEducation : Bachelor s degree in Healthcare related field

P referred Education: Master sdegree in Business or Healthcare related field

RequiredExperience: Minimum of 7years in healthcare. Minimum of 3 yearsrecent experience leading/managing sales strategies and operations; physicianrelations.

Preferred Experience : Background insupporting market wide strategies for healthcare systems; Change managementexperience.

RequiredLicense/Registration/Certification : N/A

PreferredLicense/Registration/Certification: N/A

Travel Requirements: Up to 30for market deployment and support efforts

Job: Corporate Positions

Organization: CHS Corporate

Location: TN-Franklin

Requisition ID: 1836563