Community Health Systems Supervisor, Unpostables in Nashville, Tennessee

Description:

Summ a r y: LeadsdailyactivitiesforateamofUnpostablesRepresentativesandperformsfollow-uponopeninsuranceitems.Monitorsandresearchespayments to verify if it can be matched and posted to a claim by verifying deposit confirmations.

Essential D u ties and Responsibilities: Includethefollowing . O th er duties may be assigned.

Effectivelyleads,coaches,trainsandcounselsteammembersasnecessary

MonitorsemployeeperformanceforcompliancewithPPS/CHSpoliciesandguidelinesSchedulesstaffaccordingtooperationalneeds

Establishesandmonitorsteamgoals

Monitorsunpostable dashboards for all clinicsandworkswithotherdepartmentsandfacilitiestoresolveissues

Initiatesmonthlyandweeklycommunicationsas neededwithfacilitiesrelatedtotheirUnpostables

Handlesescalatedissuesrelatedtodailyoperations

AnalyzesunpostablestodeterminewherepaymentshouldbepostedorifarefundisneededAnalyzesandaccuratelymatchesbankdeposittobillingsystemdeposits

Preparesandsubmitsadetailed HER logtoCFOseachmonth

Researchesoutstandingdeposits

Postspaymentstopracticemanagementsystem

Audits staff productivity and accuracy of Unpostables being worked

Researches balance forwards and takebacks to match to the appropriate claim(s) and that the

takeback is valid

Supervisory Responsibilities: Directlysupervisesemployees.Carriesoutsupervisoryresponsibilitiesinaccordancewiththeorganization'spoliciesandapplicablelaws.Responsibilitiesincludeinterviewing,hiring,andtrainingemployees;planning,assigning,anddirectingwork;appraisingperformance;rewardinganddiscipliningemployees;addressingcomplaintsandresolvingproblems.

Compe t enci e s : Toperformthejobsuccessfully,anindividualshoulddemonstratethefollowingcompetencies:

Analytical-Collectsandresearchesdata;Usesintuitionandexperiencetocomplementdata;Designsworkflowsandprocedures

CustomerService-Managesdifficultoremotionalcustomersituations;Respondspromptlytocustomerneeds

InterpersonalSkills-Focusesonsolvingconflict,notblaming;Maintainsconfidentiality;Keepsemotionsundercontrol;Remainsopentoothers'ideasandtriesnewthings

OralCommunication-Speaksclearlyandpersuasivelyinpositiveornegativesituations;Listens

andgetsclarification;Respondswelltoquestions;Demonstratesgrouppresentationskills;Participatesinmeetings

WrittenCommunication-Writesclearlyandinformatively;Editsworkforspellingandgrammar;Presentsnumericaldataeffectively;Abletoreadandinterpretwritteninformation

Teamwork-Balancesteamandindividualresponsibilities;Exhibitsobjectivityandopennesstoothers'views;Givesandwelcomesfeedback;Contributestobuildingapositiveteamspirit;Abletobuildmoraleandgroupcommitmentstogoalsandobjectives;Supportseveryone'seffortstosucceed

Leadership-Inspiresandmotivatesotherstoperformwell;Acceptsfeedbackfromothers;Givesappropriaterecognitiontoothers

SupervisingPeople-Includesstaffinplanning,decision-making,facilitatingandprocess

improvement;Makesselfavailabletostaff;Providesregularperformancefeedback;Developssubordinates'skillsandencouragesgrowth;Improvesprocesses,productsandservices;Continuallyworkstoimprovesupervisoryskills.

QualityManagement-Demonstratesaccuracyandthoroughness;Looksforwaystoimproveandpromotequality;Appliesfeedbacktoimproveperformance

Diversity-Diversity-Showsrespectandsensitivityforculturaldifferences;Promotesaharassment-freeenvironment

Ethics-Treatspeoplewithrespect;Workswithintegrityandethically

OrganizationalSupport-Followspoliciesandprocedures;Completesadministrativetaskscorrectlyandontime

Planning/Organizing-Prioritizesandplansworkactivities;Usestimeefficiently;Organizesorschedulesotherpeopleandtheirtasks;Developsrealisticactionplans

Professionalism-Approachesothersinatactfulmanner;Treatsotherswithrespectandconsiderationregardlessoftheirstatusorposition;FollowsthroughoncommitmentsQuality-Looksforwaystoimproveandpromotequality;Demonstratesaccuracyand

thoroughness

Quantity–Completesworkinatimelymanner;Strivestoincreaseproductivity

SafetyandSecurity-Observessafetyandsecurityprocedures;Reportspotentiallyunsafeconditions

Adaptability-Adaptstochangesintheworkenvironment;Abletodealwithfrequentchange,delays,orunexpectedevents

Dependability-Followsinstructions,respondstomanagementdirection;Takesresponsibilityforownactions;CompletestasksontimeornotifiesappropriatepersonwithanalternateplanInitiative-Undertakesself-developmentactivities;AsksforandoffershelpwhenneededInnovation-Meetschallengeswithresourcefulness;Generatessuggestionsforimprovingwork

Attendance/Punctuality-Isconsistentlyatworkandontime;Ensuresworkresponsibilitiesarecoveredwhenabsent

Qualifications

Qualifications: Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/orabilityrequired.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.

Preferred E ducation and/or Experience: BachelorsdegreeinAccounting,HealthcaremanagementorBusiness;6monthsleadershiporsupervisoryexperience;atleast5yearsofrevenuecyclemanagementwithageneralknowledgeofICD9andCPTcoding;orequivalentcombinationofeducationandexperience.

Language S kills: Abilitytoreadandinterpretdocumentssuchascompanypolicyandprocedure,operatinginstructions,andproceduremanuals.Abilitytowriteroutinereportsandcorrespondence.Abilitytospeakeffectivelybeforegroupsandtophysicians,practicemanagers,clinicstaff,andotheremployeesoftheorganization.Abilitytoeffectivelycommunicatewithinsurancecarrierstaffandvendorstaff.

Reasoning Ability: Abilitytosolvepracticalproblemsanddealwithavarietyofconcretevariablesinsituationswhereonlylimitedstandardizationexists.Abilitytointerpretavarietyofinstructionsfurnishedinwritten,oral,diagram,orscheduleform.

Computer S kills: Toperformthisjobsuccessfully,anindividualmusthaveaworkingknowledgeofpracticemanagementsystemsandMicrosoftOfficeapplicationsincludingExcel,WordandPowerPoint.

Physical Demands: Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.WhileperformingthedutiesofthisJob,theemployeeisregularlyrequiredtosit;usehandstofinger,handle,orfeelandtalkorhear.Theemployeeisoccasionallyrequiredtoreachwithhandsandarmsandstoop,kneel,crouch,orcrawl.Theemployeemustoccasionallyliftand/ormoveupto10pounds.Specificvisionabilitiesrequiredbythisjobincludeclosevision,distancevisionandabilitytoadjustfocus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job: Business Office Support

Organization: PPSI

Location: TN-Nashville

Requisition ID: 1816125