Community Health Systems Customer Service Rep in Sarasota, Florida


  • Communicates with all parties in a professional manner and provides explanations regarding the account(s)

  • Analyze patient accounts for complete insurance information to ensure the filing of insurance is correct

  • Contact patients regarding payment arrangements on balance due accounts

  • Perform collections calls and send collection notices on a systematic basis as accounts are resolved by review date(s)

  • Answer incoming calls within company established guidelines to provide prompt and courteous service to callers

  • Assist callers and or walk ins with questions on accounts either from the patient, payor or attorney

  • Review accounts involved in third party liability to ensure liens and probates are filed and updated

  • Serve as a resource to assist patients with financial assistance options

· Handlesall incoming phone calls and daily correspondence

· Worksdaily DAR follow-up report thoroughly and completed by end of day

· Worksdaily correspondence thoroughly as well as notifying appropriate staff memberof any problematic issues

· UpdatesDAR and PULSE of any changes

· EnsuresUB04 and EOB match and all information is correct.

· Adheresto compliance and billing policy and procedures as well as Federal and State

· Submitshard copy claims daily to secondary insurances with proper documentation inDAR.

· --{PS..0}WorksMedicare Crossover report documenting DAR, appropriate billed status and F/C

  • Process mail daily and documents information in ClaimIQ regarding contents such as medical records requested or accident information needed

  • Maintain work queue in ClaimIQ daily to ensure timely follow up

  • Research account specifics to complete necessary follow up actions

  • Documents timely, complete and accurate actions in ClaimIQ/DAR

  • Attend in-services, education sessions and department meetings as scheduled

  • Performs other duties as assigned


  • Highschool diploma or equivalent

  • Workingknowledge of the revenue cycle

  • Workingknowledge of medical terminology and/or insurance claim filing experience

  • Detailoriented, analytical and ability to problem solve

  • Excellentwritten and oral communication skills

  • Workingknowledge of Microsoft Word and Excel or equivalent

Job: Business Office Support

Organization: Shared Services Center - Sarasota

Location: FL-Sarasota

Requisition ID: 1811375